Outage in Genetec Cloud Products
Clearance - Services Unavailable
Resolved Minor
August 07, 2026 - Started 3 days ago
- Lasted about 23 hours
Incident Report
Summary AI Generated
Genetec Clearance experienced a ~23-hour outage of automatic face detection in the Video Editor, affecting US Government region users. The issue was investigated in coordination with Genetec's Cloud Support provider throughout the incident. A mitigation was successfully applied, restoring face detection functionality, with continued monitoring to ensure stability.
We've identified an issue affecting US Gov. If your region is affected, you will not have access to the automatic face detection for a period of time. We are actively working with our Cloud Support provider and are monitoring the issue. We will provide an update as soon as possible.
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 08/08/2026 01:56PM
A mitigation has been applied, and face detection in the Video Editor is now working as expected. We are continuing to monitor the situation to ensure full stability.
IDENTIFIED
3 days ago - at 08/07/2026 07:42PM
We are still actively working with our Cloud Support provider and are monitoring the issue. We will provide an update as soon as possible.
IDENTIFIED
3 days ago - at 08/07/2026 03:17PM
We've identified an issue affecting US Gov. If your region is affected, you will not have access to the automatic face detection for a period of time. We are actively working with our Cloud Support provider and are monitoring the issue. We will provide an update as soon as possible.
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