Outage in GitLab

Database query timeout on groups API

Resolved Minor
November 05, 2024 - Started 18 days ago - Lasted about 22 hours

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Outage Details

We have identified an issue with the Groups API, when the min_access_level is included in the API Call.
Investigation is proceeding, and we will post an update in 15 minutes.
Components affected
GitLab API
Latest Updates ( sorted recent to last )
18 days ago - at 11/05/2024 02:33PM

We have identified an issue with the Groups API, when the min_access_level is included in the API Call.
Investigation is proceeding, and we will post an update in 15 minutes.

18 days ago - at 11/05/2024 02:49PM

Investigation is continuing, we will provide another update in 15 minutes.

18 days ago - at 11/05/2024 03:04PM

Our engineers continue to investigate the root cause, please stand by for further updates.

18 days ago - at 11/05/2024 03:20PM

Our engineers are continuing their investigation. Please stand by for further updates.

18 days ago - at 11/05/2024 03:35PM

Our engineers continue to investigate the root cause, please stand by for further updates.

18 days ago - at 11/05/2024 03:50PM

Investigation is continuing, we will provide another update in 15 minutes.

18 days ago - at 11/05/2024 04:01PM

The root cause has been identified, and our engineers are working on a fix. Please stand by for further updates.

18 days ago - at 11/05/2024 04:54PM

We have identified the issue and are still working with our team to resolve it. Please stand by for updates.

18 days ago - at 11/05/2024 05:35PM

We have identified the issue and are still working with our team to resolve it. The next update is in an hour. Please standby.

18 days ago - at 11/05/2024 06:39PM

We have identified the issue and are in the process of Merging a fix! Please stand by for updates.

18 days ago - at 11/05/2024 07:56PM

We have identified the issue and are in the process of Merging a fix! We will update you once that fix has merged.

18 days ago - at 11/05/2024 09:37PM

A fix is currently being rolled out to production. Once complete, the issue should be mitigated, and we will continue to monitor.

18 days ago - at 11/05/2024 10:46PM

A fix is currently being rolled out to production. Once complete, the issue should be mitigated, and we will continue to monitor.

18 days ago - at 11/05/2024 11:47PM

A fix is currently being rolled out to production. We are still waiting for the pipeline to complete. Once completed, we will continue to monitor.

18 days ago - at 11/06/2024 01:45AM

A fix has successfully been deployed to Production. The corresponding Feature Flag is being rolled-out gradually. We will continue to monitor. See the GitLab incident issue for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18811

17 days ago - at 11/06/2024 03:20AM

After a period of monitoring, we have confirmed that the issue has been resolved after the rollout of the feature flag. See the GitLab incident issue for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18811

17 days ago - at 11/06/2024 07:20AM

We previously resolved this issue, but with the recent increase in traffic, we're noticing a spike in error rates for the Groups API. We're re-opening this incident for further investigation. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18820

17 days ago - at 11/06/2024 07:44AM

No material updates to report. We are continuing to investigate potential causes of this issue. Please follow https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18820 for more information.

17 days ago - at 11/06/2024 08:12AM

No material updates to report. We are continuing to investigate potential causes of this issue. Please follow https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18820 for more information.

17 days ago - at 11/06/2024 08:36AM

Investigation of this issue is continuing, with no material updates to report. Please follow https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18820 for more information.

17 days ago - at 11/06/2024 09:28AM

A fix has been identified, and will be deployed to production shortly. More updates will follow, but please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18820 for more information.

17 days ago - at 11/06/2024 11:15AM

Deployment of this fix is continuing, and more updates will follow shortly. Please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18820 for more information.

17 days ago - at 11/06/2024 12:50PM

The fix has now successfully been deployed to Production and we will continue to monitor this situation. See the GitLab incident issue for more details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18820

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