Outage in GitLab

Notes not rendering for MRs where Author is null

Resolved Minor
May 20, 2025 - Started about 21 hours ago - Lasted about 10 hours

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Outage Details

For MRs where no author is set or the author appears as "ghost user", notes and comments aren't displaying properly. A fix is being deployed to production and may take a few hours to complete. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19854
Components affected
GitLab Website
Latest Updates ( sorted recent to last )
about 21 hours ago - at 05/20/2025 11:15AM

For MRs where no author is set or the author appears as "ghost user", notes and comments aren't displaying properly. A fix is being deployed to production and may take a few hours to complete. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19854

about 20 hours ago - at 05/20/2025 11:55AM

For MRs where no author is set or the author appears as "ghost user", notes and comments aren't rendering properly. A fix is being deployed to production and may take a few hours to complete. Workaround available, see details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19854

about 12 hours ago - at 05/20/2025 07:59PM

The fix has been successfully deployed to production on GitLab.com. MR notes should now be rendering correctly without the need of a workaround. We will monitor the behavior for ~30 minutes and confirm the incident is resolved.

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