Outage in GitLab
Git and pipeline issues
Resolved Minor
May 19, 2025 - Started 11 months ago
- Lasted about 17 hours
Incident Report
GitLab is investigating "currently unable to handle this request due to load" errors in pipelines, and 500 errors. More details in issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
Components affected
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Latest Updates ( sorted recent to last )
11 months ago - at 05/19/2025 10:41PM
GitLab is investigating "currently unable to handle this request due to load" errors in pipelines, and 500 errors. More details in issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/19/2025 11:02PM
GitLab is continuing to investigate issues creating pipelines and 500 errors on GitLab.com. More details in issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/19/2025 11:22PM
GitLab continues to investigate issues related to git-upload-pack, pipelines creation, and 500 errors on GitLab.com. More details in issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/19/2025 11:42PM
GitLab continues to investigate issues with git-upload-pack, pipelines creation, and 500 errors on GitLab.com. We have observed error rates going down and we continue to monitor. More details in issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/20/2025 12:09AM
The GitLab team believes we have identified a root cause of this issue. We are investigating the best way to resolve the issue. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/20/2025 12:20AM
GitLab continues to investigate issues with git-upload-pack, pipelines creation, and 500 errors on GitLab.com. We have observed error rates going down and we continue to monitor. More details in issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/20/2025 12:21AM
GitLab continues to investigate issues with git-upload-pack, pipelines creation, and 500 errors on GitLab.com. We have observed error rates going down and we continue to monitor. More details in issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/20/2025 12:21AM
GitLab continues to investigate issues with git-upload-pack, pipelines creation, and 500 errors on GitLab.com. We have observed error rates going down and we continue to monitor. More details in issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/20/2025 12:23AM
GitLab continues to investigate issues with git-upload-pack, pipelines creation, and 500 errors on GitLab.com. We have observed error rates going down and we continue to monitor. More details in issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/20/2025 01:04AM
GitLab continues to investigate issues with git-upload-pack, pipelines creation, and 500 errors on GitLab.com. We have observed error rates going down and we continue to monitor. More details in issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/20/2025 01:46AM
The root cause of this incident has been identified, and a fix is currently in the process of being deployed. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/20/2025 02:33AM
The root cause of this incident has been identified, and a fix is currently in the process of being deployed. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/20/2025 03:01AM
The root cause of this incident has been identified, and a fix is currently in the process of being deployed. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/20/2025 03:53AM
The root cause of this incident has been identified, and a fix is currently in the process of being deployed. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/20/2025 07:11AM
The root cause of this incident has been identified, and a fix is currently in the process of being deployed. More details in: gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/20/2025 08:54AM
Deployment for the fix is still underway and could take a few hours. There should be no customer impact at this time. We will provide an update once deployment completes or earlier if the issue returns. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
11 months ago - at 05/20/2025 11:43AM
The fix has successfully been deployed to production. We are now actively monitoring and will resolve the incident if there are no reoccurrences. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19853
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