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Outage in GitLab

Subscription plan disruptions on GitLab.com

Resolved Minor
January 14, 2025 - Started about 1 year ago - Lasted 1 day

Incident Report

A small number of GitLab.com customers are experiencing subscription plan disruptions as a result of a routine audit of our subscription records. Our team is currently working on reinstating these.
Components affected
GitLab Website

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Latest Updates ( sorted recent to last )
about 1 year ago - at 01/14/2025 04:57AM

A small number of GitLab.com customers are experiencing subscription plan disruptions as a result of a routine audit of our subscription records. Our team is currently working on reinstating these.

about 1 year ago - at 01/14/2025 06:11AM

No material updates at this time. We are working to reinstate the subscriptions as quickly as possible.

about 1 year ago - at 01/14/2025 08:25AM

No material updates at this point. The next update can be expected in 2 hours.

about 1 year ago - at 01/14/2025 10:24AM

No updates at this time. The next status update can be expected in 2 hours.

about 1 year ago - at 01/14/2025 12:31PM

We have deployed a fix, but investigations are still ongoing. The next update can be expected in 2 hours.

about 1 year ago - at 01/14/2025 02:38PM

No material updates at this point. A fix has been deployed, but investigations are still ongoing. The next update can be expected in 2 hours.

about 1 year ago - at 01/14/2025 08:20PM

At the moment, there are no material updates at this time. A fix has been deployed and investigations are ongoing. We will update when we have a substantive update.

about 1 year ago - at 01/14/2025 09:56PM

A fix has been implemented and impacted subscription plans should now be restored. Our team will be monitoring this fix over the next few hours.

about 1 year ago - at 01/15/2025 08:18AM

No material updates to report. We are still monitoring the fix and we will provide an update in 12 hours.

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