Outage in GitLab

GitLab Duo Chat responding with error message

Resolved Major
April 28, 2025 - Started about 9 hours ago - Lasted about 1 hour

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Outage Details

We're aware of an issue with GitLab Duo Chat responding to all queries with an A9999 error message. We're currently investigating. Please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19730
Latest Updates ( sorted recent to last )
about 9 hours ago - at 04/28/2025 05:08PM

We're aware of an issue with GitLab Duo Chat responding to all queries with an A9999 error message. We're currently investigating. Please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19730

about 9 hours ago - at 04/28/2025 05:11PM

We're aware of an issue with GitLab Duo Chat responding to all queries with an A9999 error message. We're currently investigating. Please see gitlab.com/gitlab-com/gl-infra/production/-/issues/19730

about 9 hours ago - at 04/28/2025 05:32PM

The cause of the GitLab Duo Chat error messages has been discovered and we are working on a fix.

See more: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19730

about 9 hours ago - at 04/28/2025 05:47PM

The cause of the GitLab Duo Chat error messages has been discovered, and the fix has been deployed to production. Deployment should take ~20 minutes.

See more: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19730

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