Outage in GitLab

GitLab Duo Chat responding with error message

Resolved Major

April 28, 2025 - Started 12 months ago - Lasted about 1 hour

Incident Report

We're aware of an issue with GitLab Duo Chat responding to all queries with an A9999 error message. We're currently investigating. Please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19730

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Latest Updates ( sorted recent to last )

12 months ago - at 04/28/2025 05:08PM

12 months ago - at 04/28/2025 05:11PM

We're aware of an issue with GitLab Duo Chat responding to all queries with an A9999 error message. We're currently investigating. Please see gitlab.com/gitlab-com/gl-infra/production/-/issues/19730

12 months ago - at 04/28/2025 05:32PM

The cause of the GitLab Duo Chat error messages has been discovered and we are working on a fix.

See more: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19730

12 months ago - at 04/28/2025 05:47PM

The cause of the GitLab Duo Chat error messages has been discovered, and the fix has been deployed to production. Deployment should take ~20 minutes.

See more: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/19730

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