Outage in GitLab

GitLab Duo Chat, Duo Agent Platform, Agentic Duo Chat, and WebIDE are failing with error

Resolved Minor
August 01, 2025 - Started about 22 hours ago - Lasted about 14 hours

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Outage Details

We are currently investigating the token error in GitLab Duo Chat, Duo Agent Platform, Agentic Duo Chat, and WebIDE. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290
Components affected
GitLab Website
Latest Updates ( sorted recent to last )
about 22 hours ago - at 08/01/2025 07:37AM

We are currently investigating the token error in GitLab Duo Chat, Duo Agent Platform, Agentic Duo Chat, and WebIDE. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290

about 21 hours ago - at 08/01/2025 08:23AM

We have identified the root cause of the token error in GitLab Duo Chat, Duo Agent Platform, Agentic Duo Chat, and WebIDE. We are working on a fix. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290

about 20 hours ago - at 08/01/2025 09:29AM

No material updates at this time. We are continuing to work on a fix. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290

about 19 hours ago - at 08/01/2025 10:21AM

No material updates at this time. We are continuing to work on a fix. Our next update will be in 1 hour. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290

about 18 hours ago - at 08/01/2025 11:30AM

We have the MR ready and are running tests in preparation for a rollout. Our next update will be in 1 hour. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290

about 17 hours ago - at 08/01/2025 12:53PM

Continuing with the tests in preparation for a rollout. Our next update will be in 3 hours. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290

about 13 hours ago - at 08/01/2025 04:05PM

We have started deploying the fix. Our next update will be in 3 hours. For more information and temporary workaround see: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290

about 10 hours ago - at 08/01/2025 07:38PM

As of 19:00 UTC the fix for this issue was deployed to production. The affected features should be operational now. We will continue monitoring for any reports before considering this resolved. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20290

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