Outage in GitLab

Increase in account verification failures

Resolved Major
August 25, 2025 - Started about 2 months ago - Lasted about 3 hours

Incident Report

We're investigating an issue causing account verification failures on GitLab.com. Users may be unable to complete verification at this time. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420
Components affected
GitLab Website

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Latest Updates ( sorted recent to last )
about 2 months ago - at 08/25/2025 12:37AM

We're investigating an issue causing account verification failures on GitLab.com. Users may be unable to complete verification at this time. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420

about 2 months ago - at 08/25/2025 01:03AM

We’ve opened a support case with the upstream service provider and continue to investigate. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420

about 2 months ago - at 08/25/2025 01:24AM

Investigation continues with our service provider on the account verification issue. More details: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20420

about 2 months ago - at 08/25/2025 01:53AM

Account verifications are now succeeding. We're monitoring closely to ensure continued success. More details: gitlab.com/gitlab-com/gl-infra/production/-/issues/20420

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