Outage in GitLab

GitLab Duo Chat (classic) returning errors

Resolved Minor
September 05, 2025 - Started 3 days ago - Lasted about 1 hour

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Outage Details

Our team is currently investigating an issue with Duo Chat (classic). Users may experience A1004 errors. Duo Chat (Agentic) is working normally
Latest Updates ( sorted recent to last )
3 days ago - at 09/04/2025 11:33PM

Our team is currently investigating an issue with Duo Chat (classic). Users may experience A1004 errors. Duo Chat (Agentic) is working normally

3 days ago - at 09/05/2025 12:07AM

All messages to Duo Chat classic are currently receiving A1004 errors. Duo Chat (Agentic) is working normally. Our team is currently investigating. For more information, see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20483

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