Outage in GitLab

Elevated errors in rails_request component for AI-assisted services

Resolved Minor
September 09, 2025 - Started 4 days ago - Lasted about 2 hours

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Outage Details

We're seeing elevated errors for the rails_request component, which affects AI-related services like code completion and code generation. We've identified the cause, and a fix is being implemented.

Read more about the incident here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499
Latest Updates ( sorted recent to last )
4 days ago - at 09/09/2025 08:27AM

We're seeing elevated errors for the rails_request component, which affects AI-related services like code completion and code generation. We've identified the cause, and a fix is being implemented.

Read more about the incident here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499

4 days ago - at 09/09/2025 08:57AM

We're currently waiting for the fix to be completed in production.

Updates about the incident can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499

4 days ago - at 09/09/2025 09:36AM

We're awaiting the completion of the fix on production.

Updates about the incident can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499

4 days ago - at 09/09/2025 09:55AM

We're waiting for the fix to be completed in production.

Updates about the incident can be found here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20499

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