Outage in GitLab

Self-managed runners seeing 401 when picking jobs

Resolved Minor

September 29, 2025 - Started 7 months ago - Lasted about 3 hours

Incident Report

We are investigating reports of self-managed runners receiving 401 errors when trying to pick up jobs. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20621 for more details.

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Latest Updates ( sorted recent to last )

7 months ago - at 09/29/2025 04:00AM

We are investigating reports of self-managed runners receiving 401 errors when trying to pick up jobs. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20621 for more details.

7 months ago - at 09/29/2025 04:38AM

We have identified the MR that caused GitLab Runner versions older than 18 to see 401s when picking up jobs from GitLab.com.
We are rolling back the MR and will update here when rollback is complete.
See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20621 for more details.

7 months ago - at 09/29/2025 05:40AM

The rollback has been completed, and we are observing a reduced rate of 401 errors. Please see https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20621 for more details.

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