Outage in GitLab

Unable to confirm secondary email address

Resolved Minor
November 08, 2025 - Started 2 months ago - Lasted 2 days

Incident Report

We are aware of an issue where users are unable to confirm a newly added secondary email address. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20820 for more details.
Components affected
GitLab Website

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Latest Updates ( sorted recent to last )
2 months ago - at 11/08/2025 01:14AM

We are aware of an issue where users are unable to confirm a newly added secondary email address. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20820 for more details.

2 months ago - at 11/08/2025 02:03AM

We expect the issue with secondary email confirmations causing 404s to be resolved on Monday APAC time. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20820 for more details.

2 months ago - at 11/08/2025 02:17AM

Until the issue is resolved on Monday APAC time, we have identified a workaround. See https://gitlab.com/gitlab-com/gl-infra/production/-/issues/20820#workaround for details.

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