Outage in GiveCampus
Support Ticket Delays
Resolved MinorIncident Report
Summary AI Generated
GiveCampus experienced a 7.2-hour outage affecting their support ticket system, where inbound support requests were not being delivered due to an issue with their support provider. The incident impacted the GC Online Giving component and prevented users from receiving responses to submitted support tickets. The email deliverability issue was resolved, with all emails sent during the outage period ultimately received and responded to by the support team.
We're currently experiencing an issue with our support provider that's affecting inbound ticket delivery. If you've submitted a support request, we may not have received it yet.
While we work to resolve this, please reach out directly to your Partner Success Manager if you need immediate assistance. You can also email support-emergency@givecampus.com with the email address associated with your account and we'll follow up with you directly.
Components affected
GiveCampus GC Online GivingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/08/2026 11:30PM
The email deliverability issue with our support provider has been resolved. All emails sent during the outage were received and have been responded to. If you did not receive a response to an email from earlier today, please write into support@givecampus.com and we'll help.
INVESTIGATING
about 2 months ago - at 04/08/2026 04:21PM
We're currently experiencing an issue with our support provider that's affecting inbound ticket delivery. If you've submitted a support request, we may not have received it yet.
While we work to resolve this, please reach out directly to your Partner Success Manager if you need immediate assistance. You can also email support-emergency@givecampus.com with the email address associated with your account and we'll follow up with you directly.
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