Outage in GiveCampus
Payment Processing Degraded
Resolved MinorIncident Report
Summary AI Generated
GiveCampus experienced intermittent payment processing failures specifically affecting schools using Touchnet payment processor for 48.4 hours. The incident impacted the GC Online Giving component, while other payment methods including Stripe, PayPal/Venmo, Cash App Pay, and Chariot continued to function normally. The issue was resolved after engineering investigation confirmed TouchNet payments were processing successfully again.
We're seeing intermittent failures affecting payment processing at schools using Touchnet. We are not aware of any changes on the GiveCampus side to cause this. Engineering is investigating. We'll update here as we know more.
Payment processing on Stripe, PayPal / Venmo, Cash App Pay, and Chariot are not impacted.
Components affected
GiveCampus GC Online GivingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/17/2026 03:15PM
This incident has been resolved.
INVESTIGATING
about 1 month ago - at 04/15/2026 03:55PM
We are no longer seeing errors with TouchNet and have confirmed successful gifts are being processed. There was no impact for any other GiveCampus Payment processor.
INVESTIGATING
about 1 month ago - at 04/15/2026 02:55PM
We're seeing intermittent failures affecting payment processing at schools using Touchnet. We are not aware of any changes on the GiveCampus side to cause this. Engineering is investigating. We'll update here as we know more.
Payment processing on Stripe, PayPal / Venmo, Cash App Pay, and Chariot are not impacted.
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