Outage in Gladly
Monitoring Google Cloud Services Incident
Resolved MinorIncident Report
We are monitoring an incident within Google Cloud Services - one of Gladly's platform partners. At this time, the incident is not affecting the Gladly Production ecosystem - Gladly Sidekick and Gladly Hero continue to function as expected. We will continue to keep the Status Page updated should any changes occur.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/12/2025 11:05PM
Gladly continues to see no issues in Production as a result of this incident. In addition, we have been notified that most Google Cloud products have fully recovered as of 1:45 PM PT. We will resolve this Status Page, and are continuing to actively monitor our metrics and performance.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
MONITORING
11 months ago - at 06/12/2025 08:50PM
Gladly continues to see no issues in Production as a result of this incident. We are continuing to actively monitor our metrics and performance.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
MONITORING
11 months ago - at 06/12/2025 07:49PM
We are monitoring an incident within Google Cloud Services - one of Gladly's platform partners. At this time, the incident is not affecting the Gladly Production ecosystem - Gladly Sidekick and Gladly Hero continue to function as expected. We will continue to keep the Status Page updated should any changes occur.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Latest Gladly outages
Increased Unexpected Handoffs (Structured Threads) - 3 months ago
Investigating Login Issue - 3 months ago
Identified Gladly not working - 3 months ago
Investigating Latency - 4 months ago
Investigating Login Issue - 5 months ago
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