Outage in Gladly
Investigating Sidekick Issues
Resolved MinorIncident Report
We are investigating reports of Sidekick issues affecting ability to run and load Guides powered by Generative AI.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/27/2025 07:19PM
We have confirmed that Sidekick performance has recovered. We will continue to closely monitor over the next hour.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
MONITORING
10 months ago - at 06/27/2025 07:11PM
We have deployed a fix and are seeing recovery. We will continue to closely monitor over the next hour.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
10 months ago - at 06/27/2025 07:01PM
We have identified a fix, and are working on validating it.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
IDENTIFIED
10 months ago - at 06/27/2025 06:51PM
We are investigating reports of Sidekick issues affecting ability to run and load Guides powered by Generative AI.
Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Latest Gladly outages
Increased Unexpected Handoffs (Structured Threads) - 3 months ago
Investigating Login Issue - 3 months ago
Identified Gladly not working - 3 months ago
Investigating Latency - 4 months ago
Investigating Login Issue - 5 months ago
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