Outage in Gladly

Investigating Sidekick Issues

Resolved Minor
June 27, 2025 - Started about 1 month ago - Lasted 30 minutes
Official incident page

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Outage Details

We are investigating reports of Sidekick issues affecting ability to run and load Guides powered by Generative AI. Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 06/27/2025 07:19PM

We have confirmed that Sidekick performance has recovered. We will continue to closely monitor over the next hour.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

MONITORING about 1 month ago - at 06/27/2025 07:11PM

We have deployed a fix and are seeing recovery. We will continue to closely monitor over the next hour.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

IDENTIFIED about 1 month ago - at 06/27/2025 07:01PM

We have identified a fix, and are working on validating it.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

IDENTIFIED about 1 month ago - at 06/27/2025 06:51PM

We are investigating reports of Sidekick issues affecting ability to run and load Guides powered by Generative AI.

Please contact Gladly Support should you have any questions or use this alternative form if you are unable to access the Help page.

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