Outage in Glassix

Slow System Performance

Resolved Major
August 17, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have received automated alerts of slow system performance and we are currently investigating the issue. Please follow this page for additional updates.
Components affected
Glassix Web Application Glassix Web Chat Widget

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/17/2025 08:25AM

We are continuing to monitor nominal performance across the web application and web chat. We will continue to monitor but are considering the issue resolved.

Please be aware that CSV reports will be temporarily unavailable for maintenance for the next short while.

MONITORING 3 months ago - at 08/17/2025 07:45AM

The issue has been identified and the impact on performance has been mitigated. Both the web application and the web chat widget should now be performing as expected. We are continuing to monitor performance.

Please follow this page for additional updates.

INVESTIGATING 3 months ago - at 08/17/2025 07:28AM

We are continuing to investigate the issue causing slow system performance and occasional error messages. Please follow this page for additional updates.

INVESTIGATING 3 months ago - at 08/17/2025 07:21AM

We have received automated alerts of slow system performance and we are currently investigating the issue.

Please follow this page for additional updates.

Latest Glassix outages

Issue with Web Chat Widget - 2 days ago
Intermittent Connection Issues - 2 days ago
Intermittent Connection Issues - 23 days ago
WhatsApp Delivery Outage - about 1 month ago
Degraded System Performance - 3 months ago

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