Outage in Glassix

Degraded Search Performance

Resolved Minor

June 22, 2026 - Started about 1 month ago - Lasted about 6 hours
Official incident page

Incident Report

Search — Conversations, Search — Canned Replies We're currently investigating elevated latency affecting search across the platform. Users may experience slow or delayed results when searching within conversations and when searching canned replies. Other functionality remains unaffected, and no data is at risk. Our team is actively working to identify the cause and restore normal performance. We'll post the next update within 30 minutes or as soon as we have more information.

Components affected

Glassix Web Application

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 06/22/2026 01:02PM

This incident has been resolved.

MONITORING about 1 month ago - at 06/22/2026 07:42AM

A fix has been deployed and search latency has returned to normal levels. We're monitoring to confirm full recovery across conversations and canned replies.

INVESTIGATING about 1 month ago - at 06/22/2026 07:37AM

Search — Conversations, Search — Canned Replies
We're currently investigating elevated latency affecting search across the platform. Users may experience slow or delayed results when searching within conversations and when searching canned replies. Other functionality remains unaffected, and no data is at risk.
Our team is actively working to identify the cause and restore normal performance. We'll post the next update within 30 minutes or as soon as we have more information.

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