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Outage in Glassix

Degraded System Performance

Resolved Major
March 09, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have received reports of degraded system performance. Our engineers are currently working to resolve the issue. Please follow along with this page for additional updates.
Components affected
Glassix APIs Glassix Webhooks Glassix Web Application Glassix WhatsApp Glassix Web Chat Widget Glassix Text Message Glassix Email Glassix Messenger Glassix Mobile Chat Glassix Facebook Glassix Instagram Glassix Instagram Direct

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/09/2026 10:19AM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 03/09/2026 09:11AM

We no longer expect resolution efforts to impact the Glassix API.

Please continue to follow along with this page for updates.

IDENTIFIED about 2 months ago - at 03/09/2026 09:02AM

We are continuing to investigate the issue, including reports of 504 errors.

Please be aware that the Glassix API will be periodically unavailable as we work to resolve the issue.

We will update this page with further information.

IDENTIFIED about 2 months ago - at 03/09/2026 08:50AM

We have received reports of degraded system performance. Our engineers are currently working to resolve the issue.

Please follow along with this page for additional updates.

Latest Glassix outages

Issue with Web Chat Widget - 6 months ago
Intermittent Connection Issues - 6 months ago
Intermittent Connection Issues - 7 months ago
WhatsApp Delivery Outage - 7 months ago
Slow System Performance - 9 months ago

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