Check if Glassix is down, official outages, user-reported issues, and outages map.
Glassix is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
 
    IsDown has tracked 11 incidents since started monitoring Glassix status in October 2022. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Glassix outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration | 
|---|---|---|
| Oct 29, 2025 06:23 PM GMT | 
                                              
                                                Major
                                              
                                             We are monitoring an issue with our web chat widget caused by a widespread service outage for Mic...
                                             | about 12 hours | 
| Oct 29, 2025 04:00 PM GMT | 
                                              
                                                Minor
                                              
                                             We have identified an intermittent connection issue which is affecting certain customers. We curr...
                                             | about 1 hour | 
| Oct 09, 2025 09:12 AM BST | 
                                              
                                                Minor
                                              
                                             We have identified an intermittent connection issue which is affecting certain customers, dependi...
                                             | about 7 hours | 
| Sep 29, 2025 01:09 PM BST | 
                                              
                                                Minor
                                              
                                             Our team was notified about what appears to be a global partial outage in WhatsApp outbound messa...
                                             | about 1 hour | 
| Aug 17, 2025 08:21 AM BST | 
                                              
                                                Major
                                              
                                             We have received automated alerts of slow system performance and we are currently investigating t...
                                             | about 1 hour | 
| Aug 11, 2025 08:32 AM BST | 
                                              
                                                Minor
                                              
                                             We have received an automated alert of system delays and are currently investigating the issue.
...
                                             | about 1 hour | 
| Aug 04, 2025 07:46 AM BST | 
                                              
                                                Minor
                                              
                                             We are aware of delays in updating delivery statuses (2 checkmarks) for messages in all channels....
                                             | about 4 hours | 
| Jul 08, 2025 02:57 PM BST | 
                                              
                                                Minor
                                              
                                             We have identified an issue which is causing intermittently degraded performance across search ba...
                                             | about 17 hours | 
| Jun 29, 2025 08:24 AM BST | 
                                              
                                                Minor
                                              
                                             We are currently investigating degraded performance in the Glassix Web Application, causing sites...
                                             | about 8 hours | 
| Jun 25, 2025 09:47 AM BST | 
                                              
                                                Minor
                                              
                                             We have identified an issue causing degraded performance in the Glassix web application and we ar...
                                             | about 5 hours | 
 
    See what users are saying about Glassix issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
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| Component | Status | 
|---|---|
| Channels | OK | 
| Glassix APIs | OK | 
| Glassix Web Application | OK | 
| Glassix Webhooks | OK | 
Unified customer communication platform that integrates channels like email, SMS, WhatsApp, social media, and web chat for streamlined messaging and support.
Monitoring Glassix since October 2022
Tracking 13 Glassix services and regions
11 incidents in 2025
IsDown is a status page aggregator that monitors if Glassix and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Glassix, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of Glassix (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Glassix's 13 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Glassix and other services.
 
            IsDown checks Glassix official status page for major/minor outages or downtimes. A major outage is when Glassix experiences a critical issue that severely affects one or more services/regions. A minor incident is when Glassix experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Glassix outage, we send you an alert and update your dashboard and status page.
Glassix and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Glassix status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Glassix publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Glassix and all their 13 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Glassix but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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                        Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Glassix and other services.
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                        IsDown integrates with 20+ tools. Connect the status of Glassix and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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                        Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Glassix down?'
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                        While Downdetector relies on user-submitted reports to detect Glassix outages, IsDown monitors Glassix's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |   | Downdetector | 
|---|---|---|
| Official Glassix status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including Glassix in a single dashboard. | ||
| Instant Glassix outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of Glassix official status and user-reported issues. | ||
| Maintenance feed for Glassix | ||
| Granular alerts filtering by Glassix components and regions. | 
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Glassix isn't down. You can check Glassix status and incident details on the top of the page. IsDown continuously monitors Glassix official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Glassix is currently operational. You can check Glassix status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Glassix being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Glassix official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Glassix last outage was on October 29, 2025 with the title "Issue with Web Chat Widget"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Glassix and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Glassix is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Glassix's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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