Outage in Glassix

WhatsApp Delivery Outage

Resolved Minor
September 29, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

Our team was notified about what appears to be a global partial outage in WhatsApp outbound message delivery. We have received numerous reports regarding the issue, and we are currently monitoring the situation. --- It does not appear that all numbers are affected, or that affected numbers are fully unable to send WhatsApp messages, but clients should expect disruption in delivering WhatsApp messages until the issue is resolved. Affected numbers will display a red "X" when attempting to deliver WhatsApp messages. Clicking this "X" and hovering over the recipient's number will display Error 1030: Internal Error. Please follow along with this page for future updates.
Components affected
Glassix WhatsApp

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/29/2025 01:02PM

This issue appears to be resolved. Outbound WhatsApp messages are now sending successfully from all previously affected numbers.

We will update this page with any further information if issues continue.

MONITORING about 1 month ago - at 09/29/2025 12:09PM

Our team was notified about what appears to be a global partial outage in WhatsApp outbound message delivery. We have received numerous reports regarding the issue, and we are currently monitoring the situation.

---

It does not appear that all numbers are affected, or that affected numbers are fully unable to send WhatsApp messages, but clients should expect disruption in delivering WhatsApp messages until the issue is resolved.

Affected numbers will display a red "X" when attempting to deliver WhatsApp messages. Clicking this "X" and hovering over the recipient's number will display Error 1030: Internal Error.

Please follow along with this page for future updates.

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