Outage in Glia

Elevated number of browser audio calls not being able to connect

Resolved Minor
May 19, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Our Phone Service Provider has reported service disruption affecting browser audio engagements. We are communicating and monitoring closely the incident and the developments to fix it.
Components affected
Glia Communications

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/19/2023 12:50AM

This incident has been resolved.

MONITORING over 2 years ago - at 05/19/2023 12:12AM

Our telemetry shows that the number of errors from our Phone provider has stopped. We continue monitoring closely.

IDENTIFIED over 2 years ago - at 05/18/2023 11:57PM

Our Phone Service Provider has reported service disruption affecting browser audio engagements.

We are communicating and monitoring closely the incident and the developments to fix it.

Latest Glia outages

[All GVA users] Potential degraded Virtual Assistant performance - 25 days ago
Elevated number of errors in our telemetry for SMS - 25 days ago
[All GVA users] Virtual Assistant service disruption - about 2 months ago
Delay in Historical Reporting and Statistics - 2 months ago
GVA Service is Unavailable - 3 months ago

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