Outage in Glia
[Some GVA Users] Elevated rate of errors for Auth GVA
Resolved MinorIncident Report
Summary AI Generated
Glia's GVA (voice authentication) service experienced elevated error rates that caused intermittent authentication failures for some users accessing Banking Flows. The issue affected user authentication processes, preventing successful login attempts through the voice authentication system. The problem was identified, fixed, and fully resolved after 1.8 hours of service disruption.
We are seeing high error rates from the Banking Flows when attempting to authenticate users via GVA. Users could be experiencing intermittent failures. We are aware of the issue and are working on a fix to remediate the issue. Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 06/10/2026 05:20PM
The problem that was causing GVAs to experience intermittent failures has now been fully resolved and all services are fully operational. Thank you!
MONITORING
8 days ago - at 06/10/2026 04:49PM
We have implemented a fix and our telemetry shows that all systems are fully operational. We are actively monitoring the fix deployment to confirm this has been resolved.
IDENTIFIED
8 days ago - at 06/10/2026 04:06PM
The problem that is causing GVAs to experiencing intermittent failures has now been identified and our team is working on a fix to address it. We continue on this. Thank you for your continued patience!
INVESTIGATING
8 days ago - at 06/10/2026 03:37PM
We are seeing high error rates from the Banking Flows when attempting to authenticate users via GVA. Users could be experiencing intermittent failures. We are aware of the issue and are working on a fix to remediate the issue. Thank you for your patience.
Latest Glia outages
Elevated rate of errors for Glia affecting reporting - about 1 month ago
Service provider reporting service disruption affecting Glia - about 1 month ago
Partial degradation of service - 5 months ago
Partial degradation of outbound calls - 6 months ago
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