Outage in Glia

Service disruption of Glia Platform affecting Insights

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted about 8 hours
Official incident page

Incident Report

Our team has confirmed that all data is available and is actively being processed. Some customers may experience minor delays in viewing their processed data. Our systems continue to work through all outstanding information to ensure full completion.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/21/2025 06:51AM

This incident has been resolved.

MONITORING about 2 months ago - at 10/20/2025 11:33PM

Our team has confirmed that all data is available and is actively being processed. Some customers may experience minor delays in viewing their processed data. Our systems continue to work through all outstanding information to ensure full completion.

Latest Glia outages

Partial degradation of outbound calls - 4 days ago
Elevated number of errors affecting a small number of Phone GVA interactions - 12 days ago
Service disruption of Glia Platform affecting Cortex AI - about 1 month ago
Infrastructure Service Provider Reporting Service Disruption Affecting Glia Engagement Routing - about 2 months ago
Infrastructure service provider reporting service disruption affecting Glia Engagement Routing - about 2 months ago

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