Outage in GLOBO

Carrier Issues are causing an increased level of call failures.

Resolved Minor
November 05, 2018 - Started almost 7 years ago - Lasted over 3 years
Official incident page

Incident Report

We are currently experiencing issues advancing calls through our telephony platforms workflow to consistently reach our agents and interpreters. We are actively working on resolving this issue with our telephony team. At this time some of our inbound calls are not reaching their intended recipient. Next update in 30 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED almost 7 years ago - at 11/05/2018 08:20PM

Our teams have completed testing and report that the issue is resolved. Thank you for your patience.

MONITORING almost 7 years ago - at 11/05/2018 08:12PM

We are continuing to monitor for any further issues.

MONITORING almost 7 years ago - at 11/05/2018 07:55PM

Our telephony team is reporting that the issue is resolved. Our Operations and Engineering teams continue to monitor and test our platform to ensure there are no further issues.

IDENTIFIED almost 7 years ago - at 11/05/2018 06:28PM

We are currently experiencing issues advancing calls through our telephony platforms workflow to consistently reach our agents and interpreters. We are actively working on resolving this issue with our telephony team. At this time some of our inbound calls are not reaching their intended recipient. Next update in 30 minutes.

Latest GLOBO outages

Redis emergency maintenance - almost 2 years ago
Engineering team was paged due to system monitoring detecting that GLOBO HQ was down. - almost 4 years ago
Errors in Twilio's API are preventing some actions from completing including call transfers and other actions. - almost 4 years ago
Outbound Call Outage - over 7 years ago
Degraded Performance in GLOBO HQ - about 8 years ago

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