Outage in GLOBO
Engineering team was paged due to system monitoring detecting that GLOBO HQ was down.
Resolved MinorIncident Report
We are investigating the root cause.
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Latest Updates ( sorted recent to last )
IDENTIFIED
almost 4 years ago - at 12/19/2021 08:33AM
A new database master node has been provisioned and connections are starting to complete normally. We are in the process of validating that all infrastructure is available and recovered.
IDENTIFIED
almost 4 years ago - at 12/19/2021 08:22AM
We have identified a major issue with our database. Our database platform provider has placed our cluster in emergency maintenance mode. We are investigating why this has happened and the expected resolution. We are starting to see some requests go through, however many are still failing.
INVESTIGATING
almost 4 years ago - at 12/19/2021 08:12AM
We are investigating the root cause.
Latest GLOBO outages
Redis emergency maintenance - almost 2 years ago
Errors in Twilio's API are preventing some actions from completing including call transfers and other actions. - almost 4 years ago
Carrier Issues are causing an increased level of call failures. - almost 7 years ago
Outbound Call Outage - over 7 years ago
Degraded Performance in GLOBO HQ - about 8 years ago
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