Outage in GLOBO

Engineering team was paged due to system monitoring detecting that GLOBO HQ was down.

Resolved Minor
December 19, 2021 - Started about 3 years ago - Lasted 3 months
Official incident page

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Outage Details

We are investigating the root cause.
Latest Updates ( sorted recent to last )
IDENTIFIED about 3 years ago - at 12/19/2021 08:33AM

A new database master node has been provisioned and connections are starting to complete normally. We are in the process of validating that all infrastructure is available and recovered.

IDENTIFIED about 3 years ago - at 12/19/2021 08:22AM

We have identified a major issue with our database. Our database platform provider has placed our cluster in emergency maintenance mode. We are investigating why this has happened and the expected resolution. We are starting to see some requests go through, however many are still failing.

INVESTIGATING about 3 years ago - at 12/19/2021 08:12AM

We are investigating the root cause.

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