Outage in GLOBO
Errors in Twilio's API are preventing some actions from completing including call transfers and other actions.
Resolved MinorIncident Report
We are seeing increased errors from Twilio's API as well as increased connection latency. This is preventing our Linguists and Agents from transferring as well as performing other actions while on calls. We have reached out to our Twilio team and are awaiting more information.
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Latest Updates ( sorted recent to last )
MONITORING
about 4 years ago - at 12/10/2021 09:11PM
We are seeing improvement in the Twilio API. We will continue to monitor to ensure complete resolution of this issue.
INVESTIGATING
about 4 years ago - at 12/10/2021 08:30PM
We are seeing increased errors from Twilio's API as well as increased connection latency. This is preventing our Linguists and Agents from transferring as well as performing other actions while on calls. We have reached out to our Twilio team and are awaiting more information.
Latest GLOBO outages
Redis emergency maintenance - about 2 years ago
Engineering team was paged due to system monitoring detecting that GLOBO HQ was down. - about 4 years ago
Carrier Issues are causing an increased level of call failures. - about 7 years ago
Outbound Call Outage - almost 8 years ago
Degraded Performance in GLOBO HQ - over 8 years ago
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