Outage in GLOBO

Errors in Twilio's API are preventing some actions from completing including call transfers and other actions.

Resolved Minor
December 10, 2021 - Started about 3 years ago - Lasted 4 months
Official incident page

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Outage Details

We are seeing increased errors from Twilio's API as well as increased connection latency. This is preventing our Linguists and Agents from transferring as well as performing other actions while on calls. We have reached out to our Twilio team and are awaiting more information.
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 12/10/2021 09:11PM

We are seeing improvement in the Twilio API. We will continue to monitor to ensure complete resolution of this issue.

INVESTIGATING about 3 years ago - at 12/10/2021 08:30PM

We are seeing increased errors from Twilio's API as well as increased connection latency. This is preventing our Linguists and Agents from transferring as well as performing other actions while on calls. We have reached out to our Twilio team and are awaiting more information.

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