Outage in GoCardless
Invoice sync issue between Xero and GoCardless for Xero.
Resolved MinorIncident Report
We are receiving reports of issues with invoice sync between Xero and GoCardless for Xero. Our Engineers are working on this actively with Xero at the moment.
We will provide another update as soon as we have identified the cause.
Components affected
GoCardless Sandbox GoCardless Live GoCardless Sandbox GoCardless Sandbox GoCardless Live GoCardless for Xero, formerly Directli (directli.co.uk) GoCardless LiveTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 07/01/2024 05:24PM
We can now confirm that the issue is resolved and invoices are syncing as expected.
We apologise for any inconvenience caused.
MONITORING
almost 2 years ago - at 07/01/2024 04:31PM
The invoice sync between Xero and GoCardless for Xero is operational now. We are rolling out a fix to rerun all pending invoice syncs.
We would suggest merchants use the Manual sync option on the GoCardless for Xero dashboard to sync invoices now.
We will continue monitoring the situation.
INVESTIGATING
almost 2 years ago - at 07/01/2024 02:49PM
We have identified the cause and are working on a fix to resolve the issue.
We will provide another update in 1 hour.
INVESTIGATING
almost 2 years ago - at 07/01/2024 01:44PM
We are receiving reports of issues with invoice sync between Xero and GoCardless for Xero. Our Engineers are working on this actively with Xero at the moment.
We will provide another update as soon as we have identified the cause.
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