The GoCardless Dashboard displayed blank screens for users and API services were disrupted, preventing customers from accessing their accounts. The incident lasted 2.7 hours before the root cause was identified and a fix was implemented. Both dashboard access and API functionality were restored with continued monitoring to ensure system stability.
We’ve identified the root cause and implemented a fix. Access to the GoCardless dashboard and APIs are recovering at the moment.
We’ll continue to monitor the system to ensure everything remains stable.
We are currently investigating an issue affecting the GoCardless Dashboard, where some users are encountering a blank screen. We have also received reports of API disruption.
Our team is actively working to identify the root cause and will provide a further update as soon as more information becomes available.
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