A subset of USD payments scheduled for collection on 31 August 2026 were not processed due to an issue with GoCardless's banking partner, causing delays to merchant payouts. The incident lasted approximately 188 hours, during which the team worked to identify affected payments and reprocess them. Unaffected USD payouts were sent out by 3 September, with directly impacted merchants contacted separately regarding next steps.
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Our team has now managed to identify and send out all USD payouts unaffected by this issue. For merchants affected by this issue, we will reach out directly to clarify the situation and next steps.
Due to the ongoing issue affecting USD payments, merchants will experience a delay in receiving payouts today. We’re working to resolve this as quickly as possible and will share a further update once we have more to report.
We’ve identified that some USD payments scheduled to be collected on 31 August 2026 were not processed. We’re working with our banking partner to identify the affected payments and reprocess them. We will provide another update as soon as there’s more information.
We’ve identified an issue affecting some USD payments scheduled to be collected on 31 August 2026.
Our team is working with our banking partner to resolve this. We will provide a further update shortly.
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