Outage in Gorgias

Instagram direct messages are not pulling for some customers

Resolved Minor
September 21, 2022 - Started over 3 years ago - Lasted about 18 hours
Official incident page

Incident Report

Some customers are experiencing an issue on Instagram direct messages are not pulling to Gorgias. We are investigating the issue.

Need to monitor Gorgias outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 09/22/2022 08:12AM

We started to receive back the webhooks for Instagram direct messages.

IDENTIFIED over 3 years ago - at 09/21/2022 03:11PM

Facebook is not sending us Instagram DM webhooks for some accounts. We have opened a bug report on Facebook's side.
Bug report link: https://developers.facebook.com/support/bugs/828086241546055/

INVESTIGATING over 3 years ago - at 09/21/2022 02:08PM

Some customers are experiencing an issue on Instagram direct messages are not pulling to Gorgias. We are investigating the issue.

Latest Gorgias outages

Helpdesk web application slowness - 6 days ago
Increased error rate and delayed message processing - 8 days ago
Slowness on Helpdesk - 10 days ago
Delay in Knowledge updates sync for AI Agent - 15 days ago
Knowledge sync delay to AI Agent - 16 days ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook