Outage in Gorgias

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Resolved Minor

February 20, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified the source of the problem and we are working on a fix

Components affected

Gorgias us-east1-2607 Gorgias Website Gorgias us-east1-main Gorgias Web App Gorgias us-east4-65cd

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 02/20/2025 02:17PM

This incident has been resolved.

MONITORING about 2 months ago - at 02/20/2025 01:55PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 02/20/2025 10:00AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 02/20/2025 09:57AM

We have identified the source of the problem and we are working on a fix

Latest Gorgias outages

Automate usage inconsistency - 4 days ago

AI agent has degraded performances - 10 days ago

[AI Agent] - Descreased AI Agent automation - 11 days ago

Statistics not loading - 17 days ago

Issues to connect some outbound calls - 18 days ago

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