Outage in Gorgias

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Resolved Minor

February 20, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified the source of the problem and we are working on a fix

Components affected

Gorgias Website Gorgias us-east1-main Gorgias Web App Gorgias us-east4-65cd Gorgias us-east1-2607

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 02/20/2025 02:17PM

This incident has been resolved.

MONITORING 11 months ago - at 02/20/2025 01:55PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 11 months ago - at 02/20/2025 10:00AM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 02/20/2025 09:57AM

We have identified the source of the problem and we are working on a fix

Latest Gorgias outages

Increased error rate across our platform on us-east1-c94b - 3 days ago

Helpdesk web application slowness - 29 days ago

Increased error rate and delayed message processing - about 1 month ago

Slowness on Helpdesk - about 1 month ago

Delay in Knowledge updates sync for AI Agent - about 1 month ago

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