Outage in Gorgias

AI Agent Error message when sends a message

Resolved Minor

February 28, 2025 - Started 12 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue. The impact is we hand over more than usual to human agents

Latest Updates ( sorted recent to last )

RESOLVED 12 days ago - at 02/28/2025 05:14PM

We fixed the configuration issue.
Everything is back to normal

INVESTIGATING 12 days ago - at 02/28/2025 03:55PM

We are currently investigating this issue.
The impact is we hand over more than usual to human agents

Latest Gorgias outages

Customer Search Service Interruption - about 22 hours ago

Chat widget may be less responsive - 1 day ago

Delays in receiving browser notifications in the Notification Center - 7 days ago

Shopify variant quantities are not tracked correctly - 8 days ago

Ticket search results might be outdated - 13 days ago

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