Outage in Gorgias
Shopify variant quantities are not tracked correctly
Resolved MinorIncident Report
We are aware of the issue and are currently investigating it.
We will provide an update as soon as we have more information or, at the latest, within 30 minutes.
Components affected
Gorgias Shopify integrationOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 03/04/2025 03:49AM
This incident has been resolved.
MONITORING
8 months ago - at 03/04/2025 12:00AM
We identified a display issue with the updates received from Shopify caused by a version change. We have rolled back the change, and all new updates will now correctly include variant quantities.
We are actively monitoring the results.
INVESTIGATING
8 months ago - at 03/03/2025 11:14PM
We are aware of the issue and are currently investigating it.
We will provide an update as soon as we have more information or, at the latest, within 30 minutes.
Latest Gorgias outages
Delay processing Shopify updates - about 11 hours ago
Delay with processing Chat messages, AI agent answers and executing Flows - about 11 hours ago
Chat and Ai Agent Services Disruption - about 11 hours ago
The signup page is not responding - about 14 hours ago
Some customers's billing information are not available - about 22 hours ago
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