Outage in Gorgias

Delay with processing Chat messages, AI agent answers and executing Flows

Resolved Major
October 20, 2025 - Started about 11 hours ago - Lasted about 5 hours
Official incident page

Incident Report

We're investigating widespread issues on the Chat, AI agent and Flows services as well as issues answering messages from the Helpdesk.
Components affected
Gorgias us-east1-2607 Gorgias us-east4-65cd Gorgias Live Chat Gorgias us-east1-main

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Latest Updates ( sorted recent to last )
RESOLVED about 6 hours ago - at 10/21/2025 12:34AM

This incident has been resolved.

MONITORING about 7 hours ago - at 10/21/2025 12:13AM

We are continuing to monitor for any further issues.

MONITORING about 7 hours ago - at 10/21/2025 12:09AM

We implemented workarounds to not rely on the impacted third party systems . We're catching up with any delays processing messages.

IDENTIFIED about 9 hours ago - at 10/20/2025 09:50PM

We identified an issue with a third party solution experiencing an outage and are working around it to restore services as soon as possible.

INVESTIGATING about 11 hours ago - at 10/20/2025 07:55PM

We're investigating widespread issues on the Chat, AI agent and Flows services as well as issues answering messages from the Helpdesk.

Latest Gorgias outages

Delay processing Shopify updates - about 11 hours ago
Chat and Ai Agent Services Disruption - about 11 hours ago
The signup page is not responding - about 14 hours ago
Some customers's billing information are not available - about 22 hours ago
Voice and SMS Services Disruption - about 23 hours ago

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