Outage in Gorgias

Delay with processing Chat messages, AI agent answers and executing Flows

Resolved Major

October 20, 2025 - Started 5 months ago - Lasted about 5 hours
Official incident page

Incident Report

We're investigating widespread issues on the Chat, AI agent and Flows services as well as issues answering messages from the Helpdesk.

Components affected

Gorgias us-east1-2607 Gorgias us-east4-65cd Gorgias Live Chat Gorgias us-east1-main

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/21/2025 12:34AM

This incident has been resolved.

MONITORING 5 months ago - at 10/21/2025 12:13AM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 10/21/2025 12:09AM

We implemented workarounds to not rely on the impacted third party systems . We're catching up with any delays processing messages.

IDENTIFIED 5 months ago - at 10/20/2025 09:50PM

We identified an issue with a third party solution experiencing an outage and are working around it to restore services as soon as possible.

INVESTIGATING 5 months ago - at 10/20/2025 07:55PM

We're investigating widespread issues on the Chat, AI agent and Flows services as well as issues answering messages from the Helpdesk.

Latest Gorgias outages

AI Agent not processing email tickets - 5 days ago

AI Agent and Automation analytics are delayed - 12 days ago

Issues with Rule Execution and delivery of messages on europe-west4-e7f4 - 15 days ago

Outlook Email Integration - Disconnected - 16 days ago

The chat application is unavailable - 22 days ago

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