Outage in Gorgias
Delay processing Shopify updates
Major
October 20, 2025 - Started about 11 hours ago
Official incident page
Official incident page
Incident Report
Related to the widespread issues observed today, we're experiencing delays processing Shopify updates
Components affected
Gorgias us-east1-2607 Gorgias Shopify integration Gorgias us-east4-65cd Gorgias us-east1-mainOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
MONITORING
about 7 hours ago - at 10/21/2025 12:10AM
We implemented workarounds to not rely on the impacted third party systems . We're catching up with any delays processing messages.
IDENTIFIED
about 9 hours ago - at 10/20/2025 09:49PM
We identified an issue with a third party solution experiencing an outage and are working around it to restore services as soon as possible.
INVESTIGATING
about 11 hours ago - at 10/20/2025 08:00PM
Related to the widespread issues observed today, we're experiencing delays processing Shopify updates
Latest Gorgias outages
Delay with processing Chat messages, AI agent answers and executing Flows - about 11 hours ago
Chat and Ai Agent Services Disruption - about 11 hours ago
The signup page is not responding - about 14 hours ago
Some customers's billing information are not available - about 22 hours ago
Voice and SMS Services Disruption - about 23 hours ago
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