Outage in Gorgias

Customer Search Service Interruption

Resolved Major
March 11, 2025 - Started about 23 hours ago - Lasted about 3 hours
Official incident page

Need to monitor Gorgias outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Gorgias, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an issue affecting our Customer Search service. The service is experiencing a lag and is not fully updated with the latest customer data from the past two hours.
Latest Updates ( sorted recent to last )
RESOLVED about 19 hours ago - at 03/11/2025 10:29AM

This incident has been resolved.

MONITORING about 21 hours ago - at 03/11/2025 08:30AM

Customer Search is now fully operational and up-to-date with the latest customer data.

INVESTIGATING about 23 hours ago - at 03/11/2025 07:16AM

We are currently investigating an issue affecting our Customer Search service. The service is experiencing a lag and is not fully updated with the latest customer data from the past two hours.

Latest Gorgias outages

Chat widget may be less responsive - 1 day ago
Delays in receiving browser notifications in the Notification Center - 7 days ago
Shopify variant quantities are not tracked correctly - 8 days ago
AI Agent Error message when sends a message - 12 days ago
Ticket search results might be outdated - 13 days ago

Don't be the last to know when your dependencies go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3845 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook