Outage in Gorgias

Automate usage inconsistency

Resolved Major
April 14, 2025 - Started 5 days ago - Lasted about 18 hours
Official incident page

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Outage Details

The usage reported in the billing page for Automate product is misaligned with the real usage count. We are working on a fix and reconciliation of the data.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 04/15/2025 10:00AM

The issue with the billing process for Automate products has been resolved. The redeployment has been completed, and the system has successfully reprocessed all data to accurately calculate usage.

MONITORING 5 days ago - at 04/14/2025 04:48PM

The billing process for Automate products has been redeployed and is currently reprocessing the data to accurately calculate the actual usage.

IDENTIFIED 5 days ago - at 04/14/2025 03:45PM

The usage reported in the billing page for Automate product is misaligned with the real usage count. We are working on a fix and reconciliation of the data.

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