Outage in Gorgias
AI agent replies might refer to stale Shopify information
Resolved MajorIncident Report
Our ecommerce data synchronization component for the AI Agent is experiencing delays in europe-west3-86c1 cluster. Shoppers can get the replies referring to the stale Shopify information, such as not accounting for the last orders or the latest status updates.
We are continuing to work on a solution to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 11/11/2025 07:37PM
This incident has been resolved.
MONITORING
4 days ago - at 11/11/2025 07:11PM
A fix has been implemented, and we are monitoring the results.
IDENTIFIED
4 days ago - at 11/11/2025 03:45PM
Our ecommerce data synchronization component for the AI Agent is experiencing delays in europe-west3-86c1 cluster. Shoppers can get the replies referring to the stale Shopify information, such as not accounting for the last orders or the latest status updates.
We are continuing to work on a solution to resolve this issue.
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