Outage in Gorgias

Help centers are not loading

Resolved Major

November 14, 2025 - Started about 22 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 21 hours ago - at 11/14/2025 01:29PM

This incident has been resolved.

MONITORING about 22 hours ago - at 11/14/2025 12:50PM

The fix is being rolled out progressively, and we can see that help centers are starting to load one by one

IDENTIFIED about 22 hours ago - at 11/14/2025 12:30PM

We found a root cause of the issue and working on the fix

INVESTIGATING about 22 hours ago - at 11/14/2025 11:57AM

We are currently investigating this issue.

Latest Gorgias outages

Asychronous process delayed in us-east1-635c Cluster - 1 day ago

Voice Statistic outdated - 2 days ago

AI agent replies might refer to stale Shopify information - 4 days ago

Stats not loading - 4 days ago

Users are not receiving notifications - 11 days ago

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