Outage in Gorgias
Store website and URLs sync failures
Resolved MajorIncident Report
Summary AI Generated
**Gorgias – Store Website & URL Sync Failures** For approximately 51 hours, syncing content from Store website and URL sources in Gorgias Knowledge failed for many stores, preventing knowledge base updates from being pulled in. Existing content remained intact and unaffected throughout the incident. A fix was deployed on July 17, 2026, and the incident was confirmed resolved shortly after.
Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.
Existing content is not affected.
Components affected
Gorgias Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 07/17/2026 01:27PM
This incident has been resolved.
MONITORING
9 days ago - at 07/17/2026 12:01PM
We deployed a fix to solve the Store website sync issues. We are monitoring the situation.
IDENTIFIED
10 days ago - at 07/16/2026 11:13AM
Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.
Existing content is not affected.
INVESTIGATING
11 days ago - at 07/15/2026 10:18AM
Syncing content from the Store website and URLs sources in Knowledge is failing for many stores. We are investigating the issue.
Existing content is not affected.
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