Outage in Gorgias
Delayed email sync for Gmail integrations
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced a 48-minute disruption where Gmail integrations failed to sync, preventing new emails from creating tickets. The issue resolved itself without any changes on Gorgias's end, pointing to an external cause on Gmail's side. Normal syncing and ticket creation resumed once Gmail notification traffic returned to expected levels.
We are currently investigating this issue.
Components affected
Gorgias GmailTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/27/2026 11:13PM
The traffic of Gmail notifications for our app is back at normal levels.
MONITORING
3 days ago - at 07/27/2026 11:01PM
Gmail integrations have resumed syncing normally and new emails are creating tickets as expected. Email delivery from Gmail stopped and then resumed on its own, without any change on our side - we found no issue with our systems, which suggests the cause was external. We're monitoring to confirm stability before marking this resolved.
INVESTIGATING
3 days ago - at 07/27/2026 10:30PM
We are currently investigating this issue.
Latest Gorgias outages
Realtime updates lagging on us-cental-d8ff cluster - 13 days ago
[AI Agent][API] Elevated 5XX errors on the AI Agent API - 15 days ago
Store website and URLs sync failures - 16 days ago
High Latency in Helpdesk - 23 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
