Outage in Gorgias
Voice/SMS functionality degraded due to a Twilio incident
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced 58 minutes of degraded voice call functionality due to an incident with its upstream telephony provider, Twilio, causing failed or delayed calls and inaccurate call test results for some customers. SMS, email, chat, and all other Gorgias features remained unaffected throughout. Twilio's engineering team identified and deployed a fix, fully restoring voice functionality by resolution.
Our upstream telephony provider Twilio is currently experiencing an incident affecting Voice services (status.twilio.com). As a result, some customers may experience degraded or failed voice call functionality in Gorgias — including failed or delayed calls and inaccurate call test results.SMS and all other Gorgias features (email, chat, helpdesk) are unaffected.Twilio's engineering team has identified the cause and is deploying a fix.
We are monitoring the situation and will update this page as soon as service is restored or we have more information. No action is required on your side.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 09/01/2026 06:00PM
The incident affecting our upstream telephony provider, Twilio, has been resolved. Voice call functionality in Gorgias has returned to normal, including call test results.
MONITORING
8 days ago - at 09/01/2026 05:05PM
Our upstream telephony provider Twilio is currently experiencing an incident affecting Voice services (status.twilio.com). As a result, some customers may experience degraded or failed voice call functionality in Gorgias — including failed or delayed calls and inaccurate call test results.SMS and all other Gorgias features (email, chat, helpdesk) are unaffected.Twilio's engineering team has identified the cause and is deploying a fix.
We are monitoring the situation and will update this page as soon as service is restored or we have more information. No action is required on your side.
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