Outage in Gorgias
Ticket, order and product search showing outdated results
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced a major incident lasting 42 minutes in which ticket, order, and product search returned outdated results within the Web App. A fix was implemented and monitored before the incident was fully resolved.
We are currently investigating this issue.
Components affected
Gorgias Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/27/2026 05:02PM
This incident has been resolved.
MONITORING
5 days ago - at 08/27/2026 04:43PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 08/27/2026 04:30PM
We are continuing to work on a fix for this issue.
INVESTIGATING
5 days ago - at 08/27/2026 04:22PM
We are currently investigating this issue.
Latest Gorgias outages
WhatsApp: Unexpected Ticket Activity - 21 days ago
CORS issues on signup - 21 days ago
Delayed email sync for Gmail integrations - about 1 month ago
Temporary unavailability of the e-commerce data service - about 1 month ago
Realtime updates lagging on us-cental-d8ff cluster - about 2 months ago
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