Outage in Gorgias
Temporary unavailability of the e-commerce data service
Resolved MajorIncident Report
Summary AI Generated
**Gorgias – E-Commerce Data Service Outage** A transient network issue caused one of Gorgias's databases to become temporarily unavailable, disrupting access to e-commerce data for approximately 38 minutes. Once the network issue was resolved, all queued requests were processed and full service was restored.
One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 07/22/2026 01:13PM
A transient network issue has been resolved, and all queued requests have been processed. All services are now operational.
MONITORING
4 days ago - at 07/22/2026 12:51PM
One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.
The issue lasted from 10:56 to 11:28 UTC. The database is now operational, and the service has been restored.
INVESTIGATING
4 days ago - at 07/22/2026 12:35PM
One of our databases became temporarily unavailable. As a result, some e-commerce data was not available through our service. We are currently investigating the issue and working to restore full functionality as quickly as possible.
Latest Gorgias outages
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Store website and URLs sync failures - 11 days ago
High Latency in Helpdesk - 19 days ago
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