Outage in Gorgias
[AI Agent][API] Elevated 5XX errors on the AI Agent API
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced elevated 5XX errors on the AI Agent API lasting approximately 33 minutes. During the incident, AI Agent requests failed or were delayed, preventing automated responses from being sent on affected tickets. The cause was identified and the incident was fully resolved.
We have identified the cause of elevated error rates on the AI Agent API. During this period, some AI Agent requests may fail or be delayed, and automated responses on affected tickets may not be sent. Our team is actively working on a fix to restore full service.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/16/2026 02:26PM
This incident has been resolved.
INVESTIGATING
10 days ago - at 07/16/2026 01:56PM
We have identified the cause of elevated error rates on the AI Agent API. During this period, some AI Agent requests may fail or be delayed, and automated responses on affected tickets may not be sent. Our team is actively working on a fix to restore full service.
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