Outage in GoTo
Emails not being delivered to customers
Resolved MajorIncident Report
Summary AI Generated
GoTo experienced a major email delivery failure lasting approximately 1.1 hours, preventing customers from receiving emails across numerous products including Rescue, GoToMyPC, and GoTo Meeting, with 2FA confirmation emails being a notable impact. The issue was traced to a problem with GoTo's third-party mail delivery partner, which affected multiple services including Pro/Central, GoTo Webinar, Helpdesk, and others. The partner resolved the issue, restoring full email delivery, with GoTo confirming complete resolution and committing to an internal review to prevent future recurrence.
We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC.
Our engineers are working to identify the issue and will provide another update shortly.
Components affected
GoTo Meeting GoTo Rescue GoTo Pro/Central GoTo Webinar GoTo Helpdesk GoTo MyPC GoTo Training GoTo Assist Service Desk GoTo Assist CorporateTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 09/04/2026 01:31PM
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
MONITORING
20 days ago - at 09/04/2026 12:59PM
Our partner has corrected the issue and we are seeing sustained stability in email services.
We will continue monitoring the situation and provide a final update shortly.
IDENTIFIED
20 days ago - at 09/04/2026 12:47PM
Our engineers have identified the email delivery rate is improving and are continuously working towards a resolution with our mail delivery partner.
We will provide another update shortly.
INVESTIGATING
20 days ago - at 09/04/2026 12:31PM
We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC.
Our engineers are working to identify the issue and will provide another update shortly.
Latest GoTo outages
GoTo Connect - Issue with incoming calls - about 23 hours ago
Connectivity issues - 16 days ago
Grasshopper - password reset and OTP emails blocked - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
