Outage in Grafana

Outage due to DNS problems on AWS

Resolved Major

February 18, 2025 - Started 22 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently experiencing an outage on our instances locate on AWS cloud due to DNS problems. We are actively working to reestablish the service and quantify the whole impact of the issue. All our services running on this provider may be potentially affected.

Components affected

Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 02/18/2025 02:06PM

This incident has been resolved.

MONITORING 22 days ago - at 02/18/2025 01:20PM

Our engineering teams have applied fixes to tackle the issues, and all services on the AWS clusters should be operational.

We will continue monitoring them.

MONITORING 22 days ago - at 02/18/2025 01:06PM

Update in affected components: Prometheus Metrics on us-east-0 and services depending on this are back to operational.

MONITORING 22 days ago - at 02/18/2025 12:40PM

Update in affected components: Synthetics Monitoring components back to operational, services depending on Prometheus Metrics on us-east-0 still under examination.

We are continuing to monitor all the services across AWS clusters. Beware that some services may still have degraded performance until fully infrastructure stabilization.

IDENTIFIED 22 days ago - at 02/18/2025 12:23PM

We are continuing to work on a fix for this issue.

IDENTIFIED 22 days ago - at 02/18/2025 12:21PM

Update in affected components: IRM components partially recovered, Oncall services are fully operational, Incident services recovering.
Prometheus services are almost fully operational (monitoring recovery on us-east-0)

IDENTIFIED 22 days ago - at 02/18/2025 12:11PM

Update in affected components: Tempo services and asserts services have been restored, alerting services have been partially restored.

Currently monitoring all operative services.

IDENTIFIED 22 days ago - at 02/18/2025 11:53AM

We have identified the issue, and we are bringing back to operational state most of the services including: Loki services, Pyroscope services, and AI/ML Services. We are monitoring these services.

INVESTIGATING 22 days ago - at 02/18/2025 11:24AM

Update in affected components: OTLP Endpoint and Graphite proxy for querying and ingesting are fully operational.

INVESTIGATING 22 days ago - at 02/18/2025 10:57AM

We are continuing to investigate this issue and working on reestablishing the service.

INVESTIGATING 22 days ago - at 02/18/2025 10:14AM

Update in affected components: Hosted Grafana instances (stacks) are operational.

INVESTIGATING 22 days ago - at 02/18/2025 10:06AM

Update in affected components: Grafana Cloud k6 (and legacy app.k6.io) are fully operational.

INVESTIGATING 22 days ago - at 02/18/2025 10:01AM

We are continuing to investigate this issue and determining the full impact.

INVESTIGATING 22 days ago - at 02/18/2025 09:44AM

Update in components scope: potentially all our services running on AWS may be affected.

INVESTIGATING 22 days ago - at 02/18/2025 09:43AM

Update in components scope: potentially all our services running on AWS may be affected.

INVESTIGATING 22 days ago - at 02/18/2025 09:33AM

We are continuing to investigate this issue.

INVESTIGATING 22 days ago - at 02/18/2025 09:22AM

We are currently experiencing an outage on our instances locate on AWS cloud due to DNS problems.
We are actively working to reestablish the service and quantify the whole impact of the issue. All our services running on this provider may be potentially affected.

Latest Grafana outages

Delay in aggregated series through adaptive metrics - about 22 hours ago

Write path down in prod-us-east-2-prometheus-prod-56 - 6 days ago

Read errors in prod-eu-west-0 - 6 days ago

Degraded UX with IRM Slack Integration. - 14 days ago

New instance creation taking longer than expected - 15 days ago

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