Outage in Grafana
Restrictions on Alerts & Reports for Grafana Cloud Free/Trial Users
Minor
April 20, 2026 - Started 2 days ago
Official incident page
Official incident page
Incident Report
Grafana Labs is taking steps to safeguard our Grafana Cloud platform against unauthorized use while maintaining the Grafana Cloud Free and Trial tiers of service our users and the community have come to rely on. As of Monday April 20, alerting and reporting capabilities have been disabled in new Grafana Cloud Free and trial stacks. We are working towards deploying improvements and restoring those functionalities in a way that keeps our platform secure and open for all of our users.
Components affected
Grafana GCP Singapore - prod-ap-southeast-0: Alertmanager and Rules Configuration API Grafana US-CENTRAL: Alertmanager and Rules Configuration API Grafana EU-WEST: Alertmanager and Rules Configuration API Grafana GCP India - prod-ap-south-0: Alertmanager and Rules Configuration API Grafana Azure Netherlands - prod-eu-west-3: Alertmanager and Rules Configuration API Grafana AWS Australia - prod-au-southeast-1 Grafana US-EAST Grafana AWS Germany - prod-eu-west-2 Grafana AWS Australia - prod-au-southeast-1: Rule Evaluation Grafana AWS Germany - prod-eu-west-2: Rule Evaluation Grafana AWS India - prod-ap-south-1 Grafana GCP Belgium - prod-eu-west-0: Alertmanager Grafana AWS Australia - prod-au-southeast-1: Alertmanager and Rules Configuration API Grafana AWS US East - prod-us-east-2 Grafana GCP UK - prod-gb-south-0: Alertmanager Grafana AWS US East - prod-us-east-0: Alertmanager Grafana GCP US East - prod-us-east-1 Grafana GCP US Central - prod-us-central-3 Grafana GCP US Central - prod-us-central-0: Alertmanager and Rules Configuration API Grafana AWS Brazil - prod-sa-east-1 Grafana AWS Sweden - prod-eu-north-0: Alertmanager Grafana US-WEST Grafana AWS Brazil - prod-sa-east-1: Alertmanager and Rules Configuration API Grafana AWS Singapore - prod-ap-southeast-1: Alertmanager and Rules Configuration API Grafana GCP Singapore - prod-ap-southeast-0 Grafana GCP Singapore - prod-ap-southeast-0: Alertmanager Grafana AWS Singapore - prod-ap-southeast-1 Grafana AWS Canada - prod-ca-east-0 Grafana AWS US West - prod-us-west-0 Grafana GCP UK - prod-gb-south-0: Rule Evaluation Grafana EU-WEST: Alertmanager Grafana AWS Canada - prod-ca-east-0: Alertmanager Grafana AWS US East - prod-us-east-0 Grafana GCP Belgium - prod-eu-west-0: Rule Evaluation Grafana Azure Netherlands - prod-eu-west-3: Rule Evaluation Grafana US-CENTRAL: Rule Evaluation Grafana AWS US West - prod-us-west-0: Rule Evaluation Grafana AWS Singapore - prod-ap-southeast-1: Rule Evaluation Grafana Azure US Central - us-central2: Rule Evaluation Grafana Azure Netherlands - prod-eu-west-3: Alertmanager Grafana GCP Australia - prod-au-southeast-0 Grafana GCP Belgium - prod-eu-west-0 Grafana US-CENTRAL Grafana AWS Australia - prod-au-southeast-1: Alertmanager Grafana EU-WEST Grafana AWS Canada - prod-ca-east-0: Alertmanager and Rules Configuration API Grafana AWS Sweden - prod-eu-north-0 Grafana AWS India - prod-ap-south-1: Rule Evaluation Grafana Azure Netherlands - prod-eu-west-3 Grafana AWS Germany - prod-eu-west-2: Alertmanager and Rules Configuration API Grafana AWS US East - prod-us-east-0: Alertmanager and Rules Configuration API Grafana GCP Brazil - prod-sa-east-0: Rule Evaluation Grafana US-CENTRAL: Alertmanager Grafana GCP US Central - prod-us-central-4 Grafana AWS Sweden - prod-eu-north-0: Rule Evaluation Grafana GCP Brazil - prod-sa-east-0 Grafana GCP India - prod-ap-south-0: Alertmanager Grafana AWS US East - prod-us-east-0: Rule Evaluation Grafana AWS US West - prod-us-west-0: Alertmanager Grafana GCP UK - prod-gb-south-0: Alertmanager and Rules Configuration API Grafana AWS India - prod-ap-south-1: Alertmanager and Rules Configuration API Grafana GCP US Central - prod-us-central-0 Grafana GCP US Central - prod-us-central-0: Rule Evaluation Grafana GCP Belgium - prod-eu-west-0: Alertmanager and Rules Configuration API Grafana AWS Germany - prod-eu-west-4 Grafana AWS US West - prod-us-west-0: Alertmanager and Rules Configuration API Grafana GCP Australia - prod-au-southeast-0: Rule Evaluation Grafana GCP Singapore - prod-ap-southeast-0: Rule Evaluation Grafana GCP India - prod-ap-south-0 Grafana GCP US Central - prod-us-central-0: Alertmanager Grafana AWS Germany - prod-eu-west-2: Alertmanager Grafana GCP Brazil - prod-sa-east-0: Alertmanager and Rules Configuration API Grafana GCP India - prod-ap-south-0: Rule Evaluation Grafana GCP Australia - prod-au-southeast-0: Alertmanager Grafana Azure US Central - us-central2 Grafana AWS Sweden - prod-eu-north-0: Alertmanager and Rules Configuration API Grafana Azure US Central - us-central2: Alertmanager and Rules Configuration API Grafana AWS Brazil - prod-sa-east-1: Alertmanager Grafana AWS Singapore - prod-ap-southeast-1: Alertmanager Grafana EU-WEST: Rule evaluation Grafana AWS Brazil - prod-sa-east-1: Rule Evaluation Grafana GCP UK - prod-gb-south-0 Grafana Azure US Central - us-central2: Alertmanager Grafana AWS Canada - prod-ca-east-0: Rule Evaluation Grafana GCP Australia - prod-au-southeast-0: Alertmanager and Rules Configuration API Grafana GCP Brazil - prod-sa-east-0: AlertmanagerTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
about 12 hours ago - at 04/22/2026 03:03PM
Grafana Labs is implementing measures to safeguard the Grafana Cloud platform against ongoing unauthorized use while preserving the capabilities relied upon by our community. Effective immediately, we have made the following modifications to the platform:
Alerting
Email alerting has been disabled for new Grafana Cloud Free and Trial accounts; however, all other integrations such as webhooks remain functional. Additionally, Cloud Alertmanager is now disabled for Grafana instances in these accounts, requiring all configuration to occur via the native Grafana Alertmanager. Existing Grafana Cloud accounts remain unaffected by these restrictions and all other Grafana Cloud account types are also unaffected.
Reporting
To prevent the distribution of unauthorized emails, Grafana instances in new Grafana Cloud Free and Trial accounts are limited to sending reports exclusively to users within their Grafana instance. Standard reporting functionality continues unrestricted for existing Grafana Cloud accounts and all other Grafana Cloud account types.
We remain committed to further refining platform security to ensure a safe and open environment for our entire user base.
MONITORING
2 days ago - at 04/20/2026 10:07PM
We are continuing to monitor for any further issues.
MONITORING
2 days ago - at 04/20/2026 09:12PM
Grafana Labs is taking steps to safeguard our Grafana Cloud platform against unauthorized use while maintaining the Grafana Cloud Free and Trial tiers of service our users and the community have come to rely on. As of Monday April 20, alerting and reporting capabilities have been disabled in new Grafana Cloud Free and trial stacks. We are working towards deploying improvements and restoring those functionalities in a way that keeps our platform secure and open for all of our users.
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