Outage in Granicus

Granicus Issue Notification: govAccess ( OpenCities - US) - Domain Redirection Impacted

Resolved Major

March 27, 2026 - Started 3 days ago - Lasted about 20 hours
Official incident page

Incident Report

Granicus Engineering teams are currently investigating OpenCities (US) domain redirection issue. Currently the US region is experiencing an outage impacting OpenCities domain redirection. For some requests to few domains, users may experience failure or error when expecting to be redirected to the main website Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess (OpenCities - US) Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/28/2026 08:57PM

This incident has been resolved.

IDENTIFIED 2 days ago - at 03/28/2026 02:02PM

Granicus Engineering teams continue to work and restore hardware failure impacting OpenCities (US) domain redirection for root and vanity domains. Sites are accessible on fully qualified domain name url.

Our teams are working on this issue as priority and further updates will be provided as we progress towards full-service recovery.
Product: govAccess (OpenCities - US)

IDENTIFIED 3 days ago - at 03/28/2026 03:47AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 03/28/2026 01:27AM

Granicus Engineering teams are currently investigating OpenCities (US) domain redirection issue.
Currently the US region is experiencing an outage impacting OpenCities domain redirection. For some requests to few domains, users may experience failure or error when expecting to be redirected to the main website

Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govAccess (OpenCities - US)

Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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